Discover the app

The app is completely free and open for everyone to use. If you're an insurance customer, you can also convert the points you earn from taking our quizzes into discounts on your pet insurance policy(s). Download our app, start collecting points and lower your price!

We are so glad you want to download our app! Welcome to Lassie!

In the app, you'll find tips and reminders about the care and health of your dog or cat. You can also easily get insurance in the app and keep track of all your pet insurance(s) easily in one place. If you're an insurance customer, you can also convert the points you earn from taking our quizzes into discounts on your insurance policy(s).

You can easily contact us in the app and see the status of all your insurance cases, report a claim, get offers and collect discounts to make your insurance even cheaper.

Contact us at hej@lassie.co and we will delete your account for you.

Absolutely, the easiest and fastest way to contact us is via the chat in the app. Type your message and we'll get back to you as soon as possible.

We've also listed the most frequently asked questions there – so you can take a look and see if your question is answered here. But you're always welcome to contact us of course!

You can easily file a claim directly in the app. On the Insurance tab, you will find an overview of your cases and Report a Claim . You will be guided through each step and can follow your case in the app.

It's fine to photograph the documents with your mobile camera, and if you have several receipts, just photograph them one by one and send them all in.

You can also email your claim report to us at skadeteamet@lassie.co. Then include insurance number, invoice, medical records, all receipts, any prescriptions for the pharmacy, and the account number for where you want your money.

Questions about your claim can be posed in the chat in our app or to skadeteamet@lassie.co.

By buying pet insurance with Lassie, you get access to advice from a digital vet, directly on your mobile phone, tablet or computer. Your insurance price or how much is left of your insurance amount is not affected.

You can find all the info you need to contact our digital vet in the app.

At Lassie, we think it's a good idea to contact a digital vet first; before going to the regular vet. In many cases, they can help prevent the large costs that arise from a visit to the clinic or provide tips on the best clinics for your particular problem.

Some examples of what a digital vet can help you with:

• Vomiting and diarrhoea

• Skin problems and itching

• Colds (coughs and sniffles)

• Possible poisoning

• Accidents and injuries

The calls apply to counselling in case of symptoms or injury. Some examples of calls that are not free of charge are dietary advice, tick vaccines or prescriptions for preventive care.

You can choose or add pets under Profile.

When you add a new four-legged friend to the app, click on Profile in the bottom right corner. Once in Profile, click on Add Pet and choose whether you want to add a dog or a cat. Now you can choose if you want to add the name of your pet, a picture and a birthday. Remember that you must choose a Breed for your animal in order to save.

To access insurance information for a new pet, you might have to add the insurance using BankID in the Insurance tab.

In order to use your collected points, you need to have an insurance policy with us. You earn points by taking the various quizzes available in the app - so you earn points while you learn something new! You can see on each course how many points a completed course gives you. Your discount is valid for one year, due to insurance reasons. You can use the points to get a discount on your pet insurance and in the web shop.

You'll find your discount in the "Rewards" section of the app once you've earned enough points. Your discount is valid for one year, the same as your insurance year.

Dog Points and Cat Points When you get points from quizzes related to cats, those points are earmarked as cat points. The same applies when you get points from quizzes related to dogs, those points are earmarked as dog points. Therefore, you can't combine your cat and dog pot to achieve a discount.

Multiple Dogs When you have collected enough points and exchange them for a discount on the insurance price, you will get a discount for all the dogs!

Multiple Cats When you have collected enough points and exchange them for a discount on the insurance price, you will get a discount for all the cats!